General Question
 A1. What are generic drugs?
A generic drug must contain the same active ingredients which is bioequivalent of a brand name drug (the specific chemical ingredient that makes the drugs work) in strength, and dosage to the original brand-name product. The inactive ingredients are used only as additives for color, flavor, binding, or to bulk drugs.
A2. What Is the difference between a brand name and a generic medication ?
"Generic medication" is a commonly used term to identify non-brand name medications that are sold, in jurisdictions where the original manufacturer's patent protection has expired. Typically, a generic medication is a pharmaceutical equivalent to a branded medication product and has identical strength, dosage form, and concentration. Usually, generic medications are significantly less expensive than brand name medications. By law, these drugs must provide the same therapeutic effect as the brand name drug.
A3. Why do some of the medications have different names in Canada?
These are trade or brand names registered by the manufacturer. In different countries, manufacturers will often use different trade names for marketing purposes. The medications have the same bioequivalent, but may look different in shape and size and have a different trade name. For example: Prilosec and Losec (Canada), or Augmentin and Clavulin (Canada) or Aciphex and Pariet (Canada).
A4. Why are the pharmacy's prices so low? Are the prices on sale?
The United States is the only country in the world that doesn't put restrictions on what manufacturers can charge for their medications. It doesn't matter where you order from, as all brand name medications originate from the same manufacturers. New brand-name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand-name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand-name drug.
Because these manufacturers don't have the same research and development costs, they can afford to sell their product at substantial discounts. Also, with more products in the market, there is more competition, which keeps the prices down. Because our escrow service only works with fully licensed pharmacies, you can rest assure that you will always receive genuine products.
A5. What is E-Check and how does it work? Is it safe?
An E-Check is a form of payment that deducts funds directly from your own standard checking account. E-Check services are usually managed by third party companies that interface with a number of different banks. An E-Check provides a more fraud resistant option in terms of ecommerce transactions.
E-Checks have important new features. They offer:
the ability to conduct bank transactions, yet are safe enough to use on the Internet unlimited, but controlled, information carrying capability reduces fraud losses for all parties automatic verification of content and validity traditional checking features such as stop payments and easy reconciliation
enhanced capabilities such as effective dating
The E-Check:
can be used by all account holders, large and small, even where other electronic payment solutions are too risky, or not appropriate it's the most secure payment instrument available today provides rapid and secure settlement of financial obligations can be used with existing checking accounts
can be initiated from a variety of hardware platforms and software applications
A6. How secure are E-Checks?
E-Check's are the most secure payments instrument or transaction ever designed or developed. E-Check's are designed to utilize state of the art security techniques of:
authentication public key cryptography digital signatures certificate authorities duplicate detection
encryption
E-Check's further enhance banking practices with added security so that even breaking the cryptographic protections would not necessarily allow a fraudulent transaction to be paid.
A7. Why should I buy from CanMedGlobal.com
With a choice of more than 20,000 prescription and Over the counter Drugs, and with price saving up to 90%, CanMedGLobal Offers a great advantages, for a complete list, click here
Question About Ordering at CanMedGlobal
B1. How do I send my prescription(s) to you?
You can send it by 4 ways: By Fax, By mail, by e-mail or you can upload a scanned document trough your CanMedGlobal account page, ( you will see all the procedure on the following page: (How To order)
B2. What is your return policy?
The B.C. College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1) so anything ships out has to be discarded. As the rule is prescription drugs that have been dispensed and shipped to you cannot be returned.
B3. Do you have any ordering requirements?
All orders for prescription medications must be accompanied, by a copy of a valid prescription issued by the patient's primary consulting physician. If the patient is under 18 years of age, the order form must be co-signed by the patient's legal guardian. If you are an existing patient who wants to fill additional prescriptions, you do not need to fill these forms again. However, if there has been a change in your medical condition and/or medications please update us. Otherwise, simply fax or mail your prescriptions so that we can process your prescriptions
B4. Will you accept my insurance?
At this time, we cannot accept an insurance claim from another country. However, a detailed invoice of purchases will be provided so you can make a direct claim from your insurer.
B5. Can I pay by wire transfer?
We are receiving requests from many customers asking to pay through the use of a wire transfer. We are happy to comply with this method but only for larger orders due to the time and effort involved in facilitating and checking for the transfer. We also accept this form of payment for our international customers and when all other forms of payment are not possible. For more information about sending us a wire transfer please be sure to contact us.
B6. Is my purchase through your company kept confidential?
Everything you submit to our company is done through SSL which means all your information is encrypted and confidential. We maintain our SSL with XRAMP SECURITY SERVICES GS CA to ensure your privacy is guaranteed! Once your order is placed your private information is encrypted in our database and accessible only to key staff and the pharmacy responsible for fulfilling your order. At no time is your information accessible by any party not involved in the fulfillment of your order. We do not sell, rent, or give away for free any information you provide us. Your order will always arrive discretely packaged to the name and address provided.
B7. What payment methods will your company accept?
Canmedglobal.com accepts Visa, MasterCard, Certified Cheque, International Money Orders (cashable outside the USA and Canada if you are from those countries), Western Union, and E-Checks. For larger orders (more than $1,500 USD), we also consider the use of a Wire Transfer however you should contact us before placing such an order.
B8. What are your hours of operation?
Our hours of operation are Monday to Friday from 9 am to 5 pm EST.
B9. Do I need a prescription?
Yes, a valid prescription written by a licensed physician is required to order prescription medications. There are a few medications that are OTC in Canada whereas our international customers may be required to purchase the same medications in their country with a prescription or vice versa. The facility through which we are dispensing your order may influence the requirements of your original prescription!
B10. Can you fill orders for minors?
Prescription orders for minors must have the medical profile and forms signed by their legal guardian
B11. How much I can buy at a time?
It depends on the online medications that are being purchased, their size, the destination country. In the majority of cases ordering a three, six, or even a nine month supply of medications will not pose a problem, but the pharmacy reserves the right to request additional shipping charges if the order is too large to be covered by their typical shipping fee, and as some countries limit a maximum import of three months' supply at a time. We will confirm before the order is dispatched.
B12. How much do you charge for shipping
Shipping from any of our Network pharmacies is $10.99 per order to the US (shipping cost varies for international shipping outside USA) , A shipping fee is incurred for each country ordered from.
B13. We encourage you to contact us if you have any question, you can contact us by phone, website form or email here: Contact page
B14. Why is the price different from the last time that I ordered?
The prices may vary due to manufacturer price changes, changes in international pharmaceutical market or exchange rates from time to time.
B16. How long does my order take to be shipped?
After receiving all required documents to process your order ( usualy 24 hours to 3 days), your package is shipped on your behalf to the address on file. The delay will vary depending on the country from where the medication will be shipped.
the usual lead time to receive the product is from 5 to 8 working days for shipment coming from North America and from 8 to 15 working days for shipment coming from outside North America.
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